Please select the nature of your inquiry to route your request to the appropriate department.
--- For Consumers (Verification Issues) --- "My code failed verification. What should I do?" Product Verify manages the global registry but does not manufacture or sell goods.
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If your code is invalid, verify that you have entered it correctly without spaces.
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If the result confirms "Counterfeit" or "Code Not Found," immediately contact the retailer where you purchased the item for a refund.
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Use the "Report Counterfeit" page to log the incident in our database. Note: We cannot issue refunds or exchange products.
--- For Manufacturers & Brands (Business) --- Join the Registry For brands seeking to integrate with the Product Verify API for serialization and traceability:
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API Documentation:
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Partnership Inquiries: partners@productverify.org
--- Technical Operations --- To report a system outage, API latency, or database error:
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System Status: [All Systems Operational]
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NOC Contact: tech@productverify.org